The Top 5 Actions to build better client relationships

November 6, 2017Client Advocacy, Client focus, Profit improvement, Revenue Growth

In our last blog,, we talked about the top 5 pieces of feedback gleaned from our client advocacy work with agencies’ key accounts. We now turn to the most effective measures that an agency can take to respond to this feedback and build better client relationships. Having helped agencies respond to their key clients comments and … Read More

Is there such a thing as unhealthy profit?

October 7, 2015Profit improvement

Is there such a thing as unhealthy profit? Recently we have had several conversations with potential clients about how they can increase their profits. This is not unsurprising, considering that our purpose is helping businesses increase their profitability. What is perhaps surprising is that we have advised them to step back from some of the cost-cutting measures that they … Read More