Outsourcing Data Collection
For a major UK airport, we created the business and project plan to outsource all primary data-gathering. We managed the successful implementation of the new operating model. This generated a 14% year-on-year Opex saving. We devised the initial business model and financial case, helped the Head of Insight sell in the concept and projected financial and quality benefits into the Board. We then managed the tender process to find the outsourced supplier and project-managed the roll-out of the new provision. We liaised with all the internal stakeholder departments (Legal, HR, Procurement, Finance, Operations, IT). We also managed the procurement process, from Register of Interest to final supplier BAFO and the TUPE’ing of an entire research team.